Warranty & complaints

Each sex doll is thoroughly checked before we send it to our customer. As a result, it is very rare for our customer to receive a product with manufacturing defects. We ask our customers to check the product carefully upon receipt, if you notice an error please contact us immediately, do not use your doll! We can give a used doll a reduced warranty.

We give a 6-month warranty on the proper functioning of the metal skeleton, 6 months after receipt of your sex doll.

Extra options

Options such as standing feet and pubic hair are negotiable and can in some cases also be delivered immediately, otherwise we charge a delivery time of 3 to 4 weeks for this. For standing feet we charge € 50 extra, for pubic hair on your sex doll we charge € 50 extra. Please contact us for this option. When you buy a sex doll without standing feet option, it is not recommended to put it upright (standing).

All sex dolls have a fixed vagina, these are also available with a loose vagina, which means that you can remove it. We prefer the fixed vagina because it feels much more realistic during use. The 100cm sex dolls are only available with a fixed vagina, if you would like a doll with a loose vagina, that is of course possible in the 140/145/158 and 165cm, these do have a delivery time. Please contact us for this.

How does the warranty work

When you receive the doll, check it from head to toe.

If you find a defect, please contact us as soon as possible, please also send photos.

When the sex doll needs to be exchanged or replaced. Then DO NOT use her. Leave the sex doll unused in the box with all available packaging materials. We do NOT trade ANYTHING that has been used. We test this carefully upon arrival, so we will find out at all times.

When does the warranty expire?

The return guarantee only counts when the doll is returned in new condition and with all original packaging. The doll should not be used in any way. If you have had any form of sexual contact with the doll, we cannot take it back. Nevertheless, we will always work with you to find a solution to the problem. This guarantee is always there.

What is not covered by the warranty and why?

Small skin defects – sometimes it can happen that small irregularities or slight deviations arise due to the production and its processes. However, these will be inconspicuous. We see this as a unique “birth mark”.

Fingers: The skin around the fingers is most vulnerable, because the skin is thinnest here. If you handle this carefully, these will not break. Careless use can cause the skeleton to penetrate the skin. We do not guarantee this.

Loose fingernails: We carefully inspect the toe and finger nails for adhesion in advance. However, it is possible that nails become loose. If this happens, you can easily glue it with superglue.

Loose Lashes: We ship the doll with a protective eye mask to protect her gorgeous lashes. However, if an eyelash has come loose, you can easily stick it with superglue.

Damage by your own fault – It is only possible to exchange the sex doll when it is in new condition. When we find that the doll has been damaged by use, the entire warranty expires. The costs are then for your own account.

Negligence – If the sex doll shows signs of improper care and has been damaged as a result, the costs are for your own account. We will help you free of charge with advice on how to properly care for your doll.

Complaints

The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the performance of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute settlement procedure.
In case of complaints, a consumer must first turn to the entrepreneur.
If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the delivered products free of charge at its choice.

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@mysexdollshop.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.